Reducing cost and enhancing the value of support services through shared services, outsourcing, automation, process excellence and data analytics

With announcements for 20%government funding cuts, increased competition, rising technology developments; Australia’s higher education sector is currently undergoing fundamental transformations in terms of its operations of core administration and student facing service functions in order to reduce operating costs and streamline processes.

As a result of these changes, universities are being forced to become more competitive and review how they are allocating and spending their resources.

With this in mind, SSON is pleased to bring you Higher Education Services Transformation summit. The event has been specifically designed to address these challenges by bringing together industry thought leaders.

The key themes for this event are:

  • Selecting the appropriate operating structures to reduce operational costs and enhance value of university support services
  • Engaging stakeholders throughout the transformation process for continuous improvement and smoother transition
  • Redesigning administrative functions and structures for higher quality student experience

This year, the event will also be co-located with the Public Sector Transformation Summit 2016, giving you exclusive access to even more expert speakers and content.

Download Agenda

Highlighted speakers:

View All Speakers

Why you need to attend

  • Dedicated Higher Education services transformation conference for Australian & New Zealand Universities, TAFE’s and Colleges
  • Key sessions on industry topics including:
    • Restructuring IT from the Ground up to Enhance Student Experience at Western Sydney University
    • University of Canberra’s Admissions Transformation for Streamlining Processes and Improving User Satisfaction
    • Major Transformation of Student Accommodation through an Innovative Public-Private Partnership at the University of Wollongong
  • Interactive sessions, panel discussion and champagne roundtable discussions on selecting the appropriate operating structure, stakeholder engagementand student experience
  • 10 Case Studies plus further your learning with 4 interactive workshops post conference
  • Platform for exchanging insights and ideas with peers and industry leaders in Higher Education transformation

Who will you meet




Directors/ Associate Directors/ Heads of Finance


Directors/ Associate Directors/ Heads of Student Services


Directors/ Associate Directors/ Heads of Shared Services


Directors/ Associate Directors/ Heads of HR


Directors/ Associate Directors/ Heads of IT and ICT


Directors/ Associate Directors/ Heads of Procurement

Sponsors & Exhibitors
Media Partners