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Conference Day One: Tuesday, 17 October 2017

8:00 AM - 8:30 AM Registration and Welcome Coffee

8:30 AM - 8:40 AM Opening Remarks by IQPC


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Joel Chibert

Director, Research and Revenue Accounting Services
Monash University

Session

8:50 AM - 9:30 AM Keynote: Leveraging the Business Planning Process to Foster a Performance Culture

Professor Liz Burd, Pro Vice-Chancellor Learning and Teaching, The University of Newcastle
By accelerating the planning process and by focussing on the key step-change strategic initiatives that will deliver optimal outcomes, the planning round has evolved to become an integral part of strategic planning and delivery for the University.
This presentation will take you through some of the key learnings and success stories from this journey, and will provide powerful insights around how the Victoria Finance team has been the engine room supporting the Exec team to navigate the challenges and opportunities as we progress the strategy plan. This includes:
  • Embedding an outcomes focus at the University
  • Launching a new Investment Framework which delivers enhanced benefits and outcomes
  • Navigating the challenges of implementing change in the University context
  • Fostering a performance culture through new models of performance reporting

Professor Liz Burd

Pro Vice-Chancellor Learning and Teaching
The University of Newcastle

9:30 AM - 10:10 AM Professional Services Transformation, Organisational Change, People, Process and Technology Dimensions at University of Queensland

Andrew Hannan, Director Service Enhancement, University of Queensland Caroline Dunne, Program Manager, Service Enhancement , The University of Queensland
UQ’s internally-led professional services transformation program, Enhancing Systems and Services (ESS), partners with and supports business and function owners to reduce red tape and sources of frustration for staff, through consideration of organisation, people, process and technology dimensions. Resulting improvements in efficiency of professional services are reinvested into UQ’s academic endeavour and the student experience.
Consistent with endorsed program principles, the ESS program has supported the transformation of key corporate functions of HR and Finance over the past 18 months. Join this session to hear some of the lessons learnt from the design and implementation of material changes to what was a complex, inefficient and highly devolved service delivery model, and associated parallel process re-engineering and workflow automation activity, to a service delivery model with:
· Single point of accountability for service delivery
· Functional role specialisation with six standard roles in Finance, and 5 in HR
· Consolidation of service delivery through eight Professional Services Teams
· Capability uplift
Lower cost service delivery

Andrew Hannan

Director Service Enhancement
University of Queensland

Caroline Dunne

Program Manager, Service Enhancement
The University of Queensland

10:10 AM - 11:10 AM Interactive Discussion Groups (IDG’s)

This is your chance to make your conference experience truly interactive and collaborative. Each IDG is set in a roundtable format and will be facilitated by an expert practitioner in the space. In two rotations, each IDG will last for 1 hour and will include 2 30 minute rotations, allowing you to pick the two top of mind topics you wish to discuss and solve.

Table One

10:10 AM - 11:10 AM Developing Next Level Business Insights Through Data & Analytics

Table Two

10:10 AM - 11:10 AM What Innovative Technology Should you Investigate Next to Transform your Higher Education Services?

Table Three

10:10 AM - 11:10 AM The Impact of Digital on Service Delivery for Universities

Table Four

10:10 AM - 11:10 AM Improving Process Efficiency & Cutting Costs with New Technology Measuring CRM’S

11:10 AM - 11:30 AM Speed Networking

An effective structured interactive session designed to help you expand your network through one-on-one focused conversations.

11:30 AM - 12:00 PM Morning Tea Break

12:00 PM - 12:40 PM Leveraging Faculty Consolidation in order to Transform Curriculum Delivery and Reduce Costs Across the Entire University

Brian Bayley, Technology Innovation Manager, University of Sydney
With University of Sydney consolidating 16 faculties into 6 by the early 2018, this is a transforming effort that has been a work in progress for the last 3 years in their back office. Established in 1850 as Australia’s oldest university, Sydney has been one of the last Universities to transform their curriculum. However, as they are last they are able to take a holistic approach to their transformation and ensure that their process efficiency, student experience, and delivery models are ready to be as creative and collaborative as technically possible. Join this session to discover what Brian and the innovation technology team are rolling out and how their back office and curriculum transformation is turning heads both domestically and internationally.
· Learning outcomes and finding the right technology for your current transformation program
· Implementing virtual reality into tutorials and classroom material
· Discussing the implementation of authentic reality and the management of this technology
· Exploring the notion of technology and its implications on face to face interaction

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Brian Bayley

Technology Innovation Manager
University of Sydney

12:40 PM - 1:20 PM University of Adelaide’s Improvement in Process Efficiency by Implementing CRM Measurement & Technology

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University of Adelaide prides them with the engagement they provide with aboriginal families across Australia. Shane has just rolled out a new CRM system that is measuring their engagement and student interaction to build upon their process efficiency. Along with the roll out of their Blackboard to Canvas initiative, University of Adelaide is paving the way in tutorial digital programs, their I-pass program, and overall transformation across their entire University.
· Engaging with different economic demographics across Australia
· Transforming the service delivery and engagement methods to fit a digital audience
· Discussing strategies that can boost process efficiency through internal collaboration

1:20 PM - 2:20 PM Lunch and Networking Break

2:20 PM - 3:00 PM The 7 year Transformation Journey at Monash University: How Do We Build on What We Have and What are the Strengths and Weaknesses of Our Business/Service Model?

Joel Chibert, Director, Research and Revenue Accounting Services, Monash University
Joel has been a key leader in the 7 year journey at Monash University’s Finance portfolio that has given them the structure that they have today. This significant change program began with discussions and convincing that enabled the changes and current service levels. The change continues and Monash’s Finance team are busy currently working through an ongoing transformation program. Come learn the pitfalls and successes Joel and the team have dealt with in the midst of their transformation.
  • Building the right culture in the team setting
  • Improving the systems and processes
  • Changing the experience for internal customers engaging with the Finance Department
  • Anticipating the organisation’s needs into the future and to be prepared for these

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Joel Chibert

Director, Research and Revenue Accounting Services
Monash University

3:00 PM - 3:30 PM Cross Sector Trends in Shared Services- From Customer Service to Robotics

Solution Provider Thought Leader Session

3:30 PM - 4:00 PM Afternoon Tea Break

Student experience is defined as the totality of a student’s interactions with the institution. These University experts will show how they successfully scoped, planned and implemented their service models, enhanced the student experience by offering students the freedom to choose how, when and where they access service. This session will focus on:
· Project management and stakeholder engagement
· Multi-channel service touch-points
· Rebranding and offering student-centred spaces
· Using a one-stop-shop Enquiry Management
· System supported by a comprehensive knowledgebase for both students and staff

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Joel Chibert

Director, Research and Revenue Accounting Services
Monash University
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David Sams

Director, Student Experience
University of New South Wales

Caroline Dunne

Program Manager, Service Enhancement
The University of Queensland

4:40 PM - 5:20 PM Champagne Roundtable Discussion

In this interactive roundtable format, The Conference Chair will lead a discussion on the top tips and tricks to creating highly engaged and motivated finance employee. The delegates will break up into 4 tables in the room and will discuss the following questions with their group members. At the end of 25 minutes, one delegate from each table will report back to the room with the table findings

Table One

4:40 PM - 5:20 PM Leadership: How to Develop High-Performing and Engaged Education Teams

Bradley Vines, Director Information Technology, Waikato Institute of Technology

Facilitator:

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Bradley Vines

Director Information Technology
Waikato Institute of Technology

Table Two

4:40 PM - 5:20 PM Collaboration and Strategic Partnerships to Improve Efficiency and Operate in a Function Business Model for you University

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Facilitator:

Table Three

4:40 PM - 5:20 PM The Future of Higher Education- Opportunities of Artificial Intelligence and Machine Learning

Joel Chibert, Director, Research and Revenue Accounting Services, Monash University

Facilitator:

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Joel Chibert

Director, Research and Revenue Accounting Services
Monash University

5:20 PM - 5:30 PM Summary Remarks from the Chairperson& Close Day One

5:30 PM - 5:30 PM Networking Drinks