Conference Day Two: Wednesday, 18 October 2017

8:00 AM - 8:30 AM Registration and Welcome Coffee

8:30 AM - 8:40 AM Opening Remarks from the Chairperson

David Sams, Director, Student Experience, University of New South Wales

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David Sams

Director, Student Experience
University of New South Wales

Session

8:40 AM - 9:20 AM Implications of University Wide Transformation of Professional Services to Reduce Operating Costs and Increase Efficiency

Robert Webster, Executive Director, Corporate Services, University of Western Australia Paula Langley, Director, Service Delivery, University of Western Australia
The Australian HE sector is being driven to deliver more and better outcomes with tightening funding. The University of Western Australia has been working on the transformation of their professional services model for the last 18 months. Robert and Paula have worked on a number of different transformation projects at UWA and other Universities. They will discuss how UWA has implemented transformation organisation change designed to position itself for sustainability and distinctiveness whilst ensuring that it honours the historical purpose of universities (generation and dissemination of knowledge). The University has achieved considerable savings and has embarked on a program of reinvestment. Paula and Robert will outline the approach taken by UWA to ensure objectives were achieved and will identify learnings. They will conclude with a “don’t try this at home” list.

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Robert Webster

Executive Director, Corporate Services
University of Western Australia
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Paula Langley

Director, Service Delivery
University of Western Australia

9:20 AM - NaN:NaN AM Live Video Keynote: The Second Phase of the “Earn to Learn” Scheme Examining Work Readiness of Graduate

Ian Herbert, Deputy Director – Centre for Global Sourcing & Services, Loughborough University
Ian has released and presented on his “Earn to Learn” concept last year at the HET 2016 conference. This year he will present his findings from his newest whitepaper on the graduates entering the workforce. He will examine how many of the entry-level jobs that have traditionally provided graduates with training roles into professional functions such as finance, human resources, IT and procurement, are now being simplified, commoditised and offshored. Second, early offshore destinations, such as India and Malaysia are now developing as centres of service expertise, poised to compete for higher level work in roles such as management intelligence and business partnering.
· Exploring how shared services centres in high education can potentially do better in placing graduates into the workforce
· How can we enhance the culture for new students entering the corporate world?
· Examining the organisational perspective
· Sorting our the root of the problem instead of resorting to digital implementation

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Ian Herbert

Deputy Director – Centre for Global Sourcing & Services
Loughborough University

10:20 AM - NaN:NaN AM Morning Tea Break

10:50 AM - 11:30 AM Executing Transformation, Productivity and Efficiency through Engaged Shared Services Employees

Dr. Sara Hammer , Associate Director, Office for the Advancement of Learning & Teaching, University of Southern Queensland
Having the right people to back the transformation can make or break whether ideas are successfully executed. Employee engagement and retention is directly related to the social fabric of a business and the use of change champions is critical to facilitate this. At University of Southern Queensland, the HR transformation has been assisted by carefully selecting key change champions to help facilitate and pioneer the transformation process. In addition, USQ are currently in their first phase of their HR Transformation, that being, technologic automation. This session will discuss:
• Identifying critical roles which drive HR transformation to act as change champions
• Selecting and setting up a network of change champions and change agents to act as bridges between getting an idea across and using change champions to execute the idea
• Ensuring the right key message is delivered to the wider organisation
• Facilitate the implementation of new working practices that drive innovation
• Develop the people filling these roles and ensure full training and engagement in transformation process

Dr. Sara Hammer

Associate Director, Office for the Advancement of Learning & Teaching
University of Southern Queensland
In this interactive panel discussion, experts will come together to discuss how data analytics is collected and used to support decision making and forecast areas for revenue growth and cost savings. In addition, our experts will analyse other positive impacts and functions of data analytics.
• Using data analytics to align department functions to university objectives to generate revenue
• How to leverage data analytics to move strategic functions up the value chain and become a key strategic partner?
• Measuring the value of staff (including casual staff) and student capital through data analytics

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Brian Bailey

Technology Innovation Manager
University of Sydney
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David Gunsberg

Director, IT Planning and Engagement
Griffith University

David Sams

Director, Student Experience
University of New South Wales

12:20 PM - 1:20 PM Lunch and Networking Break

1:20 PM - 2:00 PM Delivering a Model of Integrated Service Management to Provide Seamless Service that is Transparent, Efficient and Consistent

Sharone Ciancio, Director, Corporate Services, Australian Catholic University
ACU has grown rapidly in the last six years, resulting in a greater complexity and increased volume of service requests and enquiries. Sharone is currently leading a two year project to deliver a single platform for staff to access a wide range of Corporate Services. The project has just completed the Assessment stage of the project and is embarking on the Design stage. Sharone will share the experience of the last 12 months and what is planned over the coming 12 months.
· Embedding an organisational wide approach to service excellence and improvements
· Driving cultural change and service delivery to be driven by the Service User experience
· Fostering a collaborative approach to mapping and redesigning business processes
· Developing an overarching and consistent service management model by tailoring systems, processes and standards that enhance the experience for service providers and service users
· Enhancing services to staff through providing a complete, end-to-end enquiry management system
· Providing a multi-functional service delivery platform to optimise service delivery in technological and network domains


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Sharone Ciancio

Director, Corporate Services
Australian Catholic University

2:00 PM - NaN:NaN AM Learning How to Engage and Execute Transformation through Culture Change

Nicole Bunning, Director, Human Resources, Queensland University of Technology
Solution Provider Thought Leader Session

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Nicole Bunning

Director, Human Resources
Queensland University of Technology

2:40 PM - NaN:NaN AM Afternoon Tea Break

The Audience will ask Higher Education Leaders the most pressing questions they have about transforming their Universities in their IT, HR, Shared Services, Procurement and Student Innovation Departments. Each expert will be asked 3 questions from the audience and will respond in under 3 minutes. Come with your questions ready to be answered for this exclusive session with Australia’s leading experts. Prepare to take these practical strategies back on the job!

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David Sams

Director, Student Experience
University of New South Wales
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Nicole Bunning

Director, Human Resources
Queensland University of Technology
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Professor Liz Burd

Pro Vice-Chancellor Learning and Teaching
The University of Newcastle
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Joel Chibert

Director, Research and Revenue Accounting Services
Monash University
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David Gunsberg

Director, IT Planning and Engagement
Griffith University

5:00 PM - 5:00 PM Summary Remarks from the Chairperson & Close of Day Two