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17 – 19 October 2017 | Sydney, Australia

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Exclusive Content

Driving operational efficiency through shared services transformation at Swinburne University

In this video interview, Joanne Austin, Former Faculty General Manager Business and Law, Swinburne University, explores the core elements of Swinburne University's services transformation journey to date and the measures other universities can adopt to ensure and enhance operational... Read More

Driving business efficiencies through finance transformation at Monash University

In 2009, the Monash Finance team embarked on a transformation journey with the objective to improve efficiency, achieve operational cost savings and enhance financial governance across the organisation. Five years on, and the university has realised some impressive results – including a 20 per cent reduction in the cost of finance across the... Read More

Streamlining University Services for Students & Staff

Ahead of the Higher Education Service Transformation Summit 2017 we chat to Sharone Ciancio, Director of Corporate Services at ACU. Sharone shares with us details of ACU’s service transformation journey, including the implementation of an Integrated Service Management Model, and delves into how this process optimisation is enhancing the... Read More

Exploring service transformation strategies and benefits at 5 of Australia's leading universities

 Ahead of the Higher Education Service Transformation 2017 Summit we look at the strategies employed by five Australian universities to streamline their shared services and further explore the impact these transformations are having on efficiency, operational costs and the student experience... Read More

Articles

10 things to ensure effective services transformation in higher education

Whether you are at the planning and launching stage or are three years in, services transformation is a continuous journey, driven by internal maturity and readiness; as well as external forces such as student expectations and changes in technology. In this article, we’ve summarised 10 key elements universities should consider to ensure... Read More

Integrating Service Optimisation Strategies to Drive Efficiency and Student Experience at UNSW

Ahead of the Higher Education Service Transformation 2017 event we chat to David Sams, Director of Student Experience at the University of New South Wales (UNSW) Business School, who have recently undergone their own service transformation. In this article David explores the process behind the recent service optimisation transformation at the UNSW... Read More

Fast Track Your Attendance

Higher Education Services Transformation 2017 Registration Form

Want to fast track your registration to the Higher Education Services Transformation 2017 conference? It's easy - just download, fill out this form and send it to... Read More

Video

Video: Expanding Beyond Traditional Shared Services Functions at the University of Melbourne

The University of Melbourne is currently in the process of implementing a shared service spanning all administrative functions including Finance, HR, IT, Facilities Management, Procurement, Legal Services, Sales and Marketing, Student Administration and Services and Research support, which is estimated to save $70 million. In this video, Paul... Read More

Moving Finance up the value curve at Monash University

In this video interview, Nicole Tournier, Director of Finance Strategy at Monash University shares the core strategies her team is using to improve operational efficiencies through transformation, and the key lessons learnt along the journey so... Read More

Interviews

Transcript: Moving Finance up the value curve at Monash University

In 2009, Monash set out on a transformation journey to improve the delivery of financial services to the organisation. Since embarking on their transformation journey, Monash has realised some impressive results – including a 20 per cent reduction in costs across the business and an improving internal customer satisfaction by 25 per cent. Nicole... Read More

Interview transcript: Driving operational efficiency through shared services transformation at Swinburne University

In this interview, Joanne Austin, Former Faculty General Manager Business and Law, Swinburne University, explores the core elements of Swinburne University's services transformation journey to date and the measures other universities can adopt to ensure and enhance operational... Read More

Presentations

Transforming Student Accommodation through an Innovative Public-Private Partnership

In this past presentation from Higher Education Service Transformation 2016, Damien Israel, Chief Financial Officer at the University of Wollongong explores:Best practise management of major risksImportance of project governanceOngoing management and operational... Read More

University Wide Framework for Research Support Transformation in Order to Move Towards a Commoditisation Model

In this past presentation from Higher Education Service Transformation 2016, Richard Palmer Director of ICT Coordination, former Monash University explores:Understanding adequate levels of data retention and future uses for data managementTransitioning research support to commodity modelChallenges and bespoke solutions specific to research... Read More

University of Canberra’s Admissions Transformation to improve the Student Journey

In this past presentation from Higher Education Service Transformation 2016, Scott Nichols, Director of Student Administration & Planning, at the University of Canberra explores:Conceptualising and developing the re-imagined admissions process for improved user uptakeStakeholder engagement during development and implementation of... Read More